Data Deletion Instructions

How to request deletion

1. Send an email to admin.scrap@gmail.com with the subject line “Data Deletion Request”.
2. Include your full name and the phone number you used to book or message us, so we can find your records. You can also send the request from WhatsApp at +91 95153 21371.
3. We may ask you to confirm your identity before deleting anything.

What happens next

• We will confirm receipt of your request within 3 working days.
• We will delete your personal data from our systems within 30 days, except for records we must keep by law.
• We will confirm to you once deletion is complete.

What we cannot delete

Indian tax and accounting law requires us to keep books of account, including invoices and payment records, for up to 8 years. Those records are kept even after a deletion request, and are used for nothing except meeting that legal obligation. Everything else — your contact details, address, booking history, conversations, and pickup photographs — is deleted. The full retention periods are in section 8 of our Privacy Policy.

Facebook and Instagram users

If you shared your information with us through a Facebook or Instagram lead form or app, you can also remove ScrapSquad from your Facebook account settings (Settings > Apps and Websites) and then email us to delete the data we hold. Removing the app stops further sharing; it does not by itself delete what we already hold, so please email us as well.

Questions

Email admin.scrap@gmail.com, or see our Privacy Policy for what we collect and why.